Emoji + 1 Line Summary:
One book…everyone knows the rules. This
pizz..book gets a ?/10.
3 Bullet Points:
They did it saying “we need the very best,” but it didn’t improve anything for the customers. [p.15]
Focus entirely on your existing customers. Just thrill them, and they’ll tell everyone. [p.15]
Copyright forms: In 1994, the U.S. Copyright office still didn’t have their copyright forms online. To copyright your song, you had to mail a letter to Washington DC, to ask them to mail you the blank forms. So I scanned the forms and put them on my website for free. For the next two years, my site was the only place to get those forms online. [p.18]
Probably only 1% of potential customers ever bother to contact you. So when they do, it’s your time to shine. [p.38]
Loud people are loud people, whether complaining or praising. [p.39] Why not get the loud people on your side?
As a business owner, when you get screwed over by someone, it’s tempting to make a big grand policy that you think will prevent you from getting screwed over again. [p.41]and just a fundemental lack of empathy with customers. Most people are good.Hanlon’s Razor
Resist the urge to punish everyone for one person’s mistake. [p.41]Don't scar over 1 Cut
You should feel pain when unclear. [p.44] In the words of Ray Dalio: Pain + Reflection = Progress.
Would I re-read this?
casual and hiring friends [pg. 54] The best solution is the simplist one glados
external dependancies, apple and itunes. [p.67]